Last updated: September 21, 2026

Thank you for shopping with The Java Lounge.

Products available through The Java Lounge Shop are made to order and fulfilled through Printify and its network of print providers. Because products are produced specifically after an order is placed, our return and refund process differs from that of a traditional retail store.

Orders placed through The Java Lounge Printify Pop Up Store are subject to Printify’s applicable return, refund, replacement, and customer support policies.

Damaged, Defective, or Incorrect Products

If your product arrives damaged, defective, or with a manufacturing error, you may be eligible for either:

• a free replacement/reprint; or

• a refund.

The issue must be reported within 30 days of product delivery, and clear photo evidence showing the problem may be required.

You generally do not need to return the damaged or defective product.

Returns and Exchanges

Because products sold through The Java Lounge Shop are printed or produced only after an order is placed, returns and exchanges are not accepted for change of mind.

This includes situations such as deciding that you no longer want the product after it has been produced.

Printify’s Pop Up Store policy does not support standard returns or exchanges for made to order products.

Personalized Products

Personalized products are created using the information submitted with the order.

Please carefully review all personalization before completing your purchase, including:

• names;

• spelling;

• capitalization;

• coffee names or other requested wording;

• dates; and

• any other customized information.

Customer entered personalization errors are not considered manufacturing defects.

If the finished product does not match the personalization information correctly submitted with your order, please report the issue so it can be reviewed under the damaged, defective, or incorrect product policy.

Personalization Content

The Java Lounge reserves the right to decline personalization requests containing obscene, hateful, threatening, sexually explicit, discriminatory, or unlawful content.

If an order cannot be fulfilled because the requested personalization violates this policy, the affected order will be canceled and refunded when applicable.

Order Changes and Cancellations

Please review your order carefully before completing checkout.

Printify Pop Up Store orders generally cannot be edited after submission. Personalized products may be held for review before production, which may provide an opportunity to correct certain personalization issues.

If a change cannot be made, the order may need to be canceled and placed again. Once an order has entered production, cancellation or modification may no longer be possible.

Because production may begin quickly, contact customer support as soon as possible if you discover a problem with your order.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address when placing an order.

If an order is returned to sender or lost in transit because an invalid address was provided by the customer, Printify’s applicable Pop Up Store policy will determine refund eligibility.

Printify currently states that when an invalid customer provided address causes an order to be returned to sender or lost in transit, the refund may be limited to the order’s production costs rather than the full purchase amount.

Please double check your shipping address before completing checkout.

Minor Product Variations

Print on demand products are produced individually. Minor differences in:

• print placement;

• color;

• sizing;

• material appearance; or

• positioning

may occur between the product shown on your screen and the finished item.

Minor production variations that fall within normal manufacturing tolerances may not be considered defects.

Refund Processing

When a refund is approved, it will be processed according to the payment and refund procedures used by the Printify Pop Up Store.

Processing times may vary depending on the payment provider and financial institution.

How to Report a Problem

Printify manages customer support for orders placed through The Java Lounge Printify Pop Up Store.

If there is a problem with your order, use the Printify customer support information provided with your order confirmation and include:

• your order number;

• a description of the problem; and

• clear photographs of the product when requested.

For damaged or defective products, problems should be reported within 30 days of delivery.

For general questions about The Java Lounge or our products, you may also contact us through The Java Lounge Contact page.

Policy Changes

This Returns & Refunds Policy may be updated from time to time to reflect changes to The Java Lounge Shop, our fulfillment providers, or applicable policies.

The date at the top of this page indicates when the policy was most recently updated.

Nothing in this policy limits any consumer rights that cannot legally be waived or restricted.